We are always committed to providing customers with high quality products, ensuring satisfaction and peace of mind when using. Below is the warranty policy of crocs1.com:

1. Applicable Warranty Subjects

  • The warranty policy applies to all products purchased directly from the website crocs1.com.
  • The product must be intact, not repaired by a third party and still have the warranty period as prescribed.

2. Warranty Period

  • The standard warranty period for yoga fashion products is 30 days from the date of receipt.
  • The warranty period may vary depending on the type of product and will be clearly stated in the product description.

3. Warranty Conditions

  • The product must be intact, not used or washed many times and still have the product’s labels and tags intact.
  • Product defects due to the manufacturer, including: material defects, seams, zippers, or other details due to manufacturing quality.
  • The warranty does not apply to damage caused by the user, such as: misuse, improper storage, accidents, or other external factors.

4. Warranty Claim Process

  • Contact our customer service department via email or hotline on the website during the warranty period.
  • Provide detailed information about the product, the defect requiring warranty, and illustrative images.
  • We will review the request and guide you through the specific warranty process.

5. Warranty Method

  • Replace the product if the product has a manufacturer defect and cannot be repaired.
  • Repair minor defects within our capabilities free of charge if the defect is the manufacturer’s and the product is not eligible for replacement.

6. Warranty Cost

  • Free warranty for manufacturer defects within the specified warranty period.
  • Customers may be responsible for shipping costs (if any) when sending the product to our warranty center.

7. Warranty Processing Time

We will process warranty claims within 7-10 business days of receiving the warranty product.

8. Contact Support

If you have any questions about the warranty policy, please contact our customer service team via email or phone number provided on the website.

Email: [email protected]
Phone number: 1-866-306-3179

Note: This warranty policy is subject to change without prior notice. Customers are requested to check the information carefully at the time of purchase.