At Crocs1, we are committed to ensuring your satisfaction with our products. If for any reason you are not fully satisfied with your purchase, we are here to assist you. Please read our Refund and Returns Policy carefully.

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unworn, unwashed, and with all original tags and packaging.
  • Custom or personalized items are not eligible for return or refund unless they are defective or damaged upon arrival.

Non-Returnable Items

  • Gift cards.
  • Final sale or clearance items.
  • Items showing signs of wear or damage caused by the customer.

Return Process

  1. Initiate a Return: Contact our customer service team at Crocs1 with your order number and reason for return.
  2. Return Authorization: You will receive a return authorization and instructions on how to send your item back to us.
  3. Shipping the Item Back: Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5-7 business days, and the amount will be credited to your original payment method.
  • Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

  • If you need to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at Crocs1.
  • Include photos of the defect or damage to expedite the process.